Some orders may require payment in full or deposit prior to
shipping. Nearly all ladybug orders and most
small plant orders will automatically ship out upon receipt of your
order. Deliveries are due upon arrival, if you are not home and have
not left a check for payment, then terms are Net 5 days from
delivery. If the order arrives via FedEx or UPS and you did not
prepay your order then terms are Net 5 days from delivery.
is not necessary to enter or use a credit card to make an order on
the Growquest.com web site. You can choose the FAX / MAIL
ORDER option after filling out the the shipping and billing page.
Unless your order is delivered by
DO NOT mail your credit card info,
while we get orders like this all the time, it is Credit Card
Russian Roulette and is not a good idea. If and when that
information is needed, and it is only used for FedEx or UPS shipping
fees, we will call you or email you to call us. It may also be given
directly to FedEx Staff if you prefer
Payment, YOUR CREDIT
CARD IS NOT CHARGED FOR THE PRODUCT when it is entered into the
Growquest.com web site shopping cart. Your credit card mostly likely
will be charged by FedEx to ship your plants GROUND transit. It may
be used to ship your ladybugs FedEx 2 day or 3 day air.
California, Las Vegas
buyers that make larger orders will often be delivered by Growquest
or Growquest Agent(s). In that event no shipping charge will be applied
to your credit card.
I prefer you to make an
order using the the web site. We provide
telephone and when possible on site consultation. When you are are
wanting many roses or mixture of different plants you will get a
competitive quote and more shipping information that just using the
Shopping Cart and web site started out selling ladybugs and
biological pest controls, so the shopping cart is ancient, vintage
1998. Shipping costs are not usually accurate and are most often
defaulted to $10.75 for Priority Mail Shipping of ladybugs. Most
areas of the web site for fruit trees have basic cost of shipping
information. Common sense though dictates if you want a 3 to 4 foot
tall fruit tree in a pot sent across the Country is going to cost a
reasonable amount of money. The further you are away from California
the more it will cost you. If you are concerned about shipping costs
Orders of just a
couple of #5 fruit trees, a several #1 plants or several bare root
roses will automatically ship out.
do not hold merchandise for anything other than paid orders, unless
a deposit on a purchase has been made. If you have selected Mail Order or the PO
option then you need to call us or have us call you with a credit
card number for the shipping costs
It is far safer for us
to call you to verify the order and get the number at that time.
Retail customers may use the PO function and use their check number
as the PO number. All Mail Order & PO bare root rose and tree orders
must be paid for with 6 weeks prior to shipment to guarantee
availability of the items you want.
Credit card information entered into
the shopping cart will only be used for the payment of shipping
charges through FedEx Ground or FedEx Air or UPS and is only stored
online for 30 days. Orders older than 30 days may require us to call
you for your card information prior to shipping your order. I do not process
credit cards for payment of the product portion of your order or any
services or materials such as packing materials or rush fees. This
is information is also integrated into each part of the check out
system and is part your electronic copy that is E-mailed to you
after you have made your purchase. All balances are due payable Net
5 days after receipt of merchandise.
I myself have been through some
really hard times and can understand almost any issue. If you have
received your order and have a sudden issue, like the pet hamster
was skateboarding and broke its leg and now needs orthopedic surgery,
I get that. But I need to get paid by you or affects my ability to
pay my bills or continue shipping my orders, make a refund, get sun
glasses for my parrot. So if you need to make partial payments no
problem, I can totally understand. Just attach a note to your
invoice and let me know, "hey Chris I need a little time" something
like, I really don't mind. I had a lady take a year almost to pay
$112.00 but it got paid.
The information entered into the
Growquest.com and Growquest.net web site is subject to changes in
market prices, regulatory changes in the nursery industry, changes
in the cost of fuel used in transporting plant and cargo material.
Citrus can change in prices depending on some varieties and some
Roses, bare root and potted through
December 2010 until at least December 2012, are the most price
volatile plant group. There are substantial changes taking place in
the rose farming industry, that are causing many varieties to become
very limited not available at all from the farms. Some of these
limited or out of production roses are still grown in pots at a
higher cost, we are have no problem getting those plants for your
but the price is much higher. The amount of bare root plants to the
nursery industry is also much smaller, so we may offer you the
option of getting that plant a price more than the bare root price,
but less than a full grown potted rose.
Market prices rule over any posted
price on the web sites, as does market availability. If a prepayment
was made the payment shall be refunded if the buyer decides against
getting the plant at the higher price.
Root Roses & Plants,.
sell bare root plants throughout the United States and bring in our
plants from late October through the end of April and either keep them in nursery pots or
bare root in cold storage. We will ship your bare
root plants when the planting time is right for your area or as you indicate
in your order or follow up email. We sell
roses throughout the United States and have our plants ready from late
October through the end of April and either keep them in nursery pots or bare root
in cold storage. We will ship your roses when the planting time is right for
your area or as you indicate in your order or follow up email. Availability
of bare root roses until late December is limited, so contact us if you have
special early season needs.
minimum order for bare root roses, Growquest provides access to a
vast selection of bare root and potted roses. Our prices on roses is
often much lower than your local garden center, however for small
orders there is a packing charge of $5.00 to cover the cost of roses
orders of 4 plants or less. Tree roses require a box strong enough
to protect the tree rose from being broken in shipping. Those boxes
and packing are $8.00 to $10.00 depending on the size of crown of
the tree rose. This box can hold several trees roses and many bushes
Orders Of Citrus, Avocado, Olive and other Fruit Trees
minimum order for fruiting trees and shrubs, Growquest provides
access to a vast selection of fruit producing plant material. Our
prices on roses is often much lower than your local sources, if you
can even find the plants you want at all.
packing charge is $7.00 a #5 single bush form plant or 4 #1 plants
packing charge is $10.00 of two #5 bush form plants or 8 #1 plants
packing charge is $10.00 a #5 single tree form plant or tall 4 #1
packing charge is $15.00 of two #5 trees form plants or 8 to 12 tall
packing charge is $22.00 to $28.00 for #15 trees, and beware the
shipping costs are high from $60 to $120.00 apx.
or changes in your order MUST BE MADE IN WRITING via email. Cancellation
of your order may be subject to the progress of your order, typically during
bare root months your ordered is pulled and prepared for shipment within 48 to
72 hours of being placed. Not all potted plants
listed here are on hand and some may require special arrangements to be
shipped to you. To contact us send an
Shipping and Handling,
trees and potted roses are not typically ship Next Day Cargo, 2nd
Day or 3 Day Select shipping, as this would cost between $85.00 to
185.00 for this kind of shipping.
All cargo leaves
the shipping location FOB. All costs of transport and packaging are entirely that
of the buyer. For temperature sensitive orders may be adjusted upwards or
downwards for the correct cost of shipping as weather conditions dictate.
Potted plant charges can very widely. Buyer agrees to assume responsibility
for all reasonable and normal costs incurred in shipping their order. Potted
plant prices are not calculated until time of shipment or actual delivery.
This is because the variables of potting soil and thus weight of the plant,
plant height, distance from regional shipping points and carrier terminals,
number and variety of plants in the order(s) among other factors.
Ladybugs from late May through
September are usually sent UPS 2nd Day Air for amount of 18k or
less, 36k & 72K amounts often require Next Day Air shipping that
will be billed to your credit card by UPS. We reserve the right to
ship ladybugs to you using the best method for your current weather
We deliver almost anywhere with
a minimum of lead-time, full or combination loads. Please call for
delivery rates and minimum order requirements. It should be noted
that when coordinating the delivery of a large quantity of specimen
trees, several days in advance notice should be allowed for the
collecting and loading of trees for delivery. In addition, certain
size trees may create a wide load for a highway and special permits
must be obtained in order to transport these loads. The unloading of
the trees at their final destination is the responsibility of the
customer, with the assistance of the driver of the delivery vehicle.
The customer should make arrangements to have available any
necessary equipment to off-load the tree.
For LTL trucking or
common freight companies we bill the amount of the bill plus 15
percent administrative overhead when we make the payment and handle
the paper work your behalf.
Delivery of #1 through 24" plant
material is to the "garage driveway area only, any additional
movement of the plant material may be done as a courtesy or for our
hourly rate at the discretion of the delivery person.
30" box plant material and larger is
strictly to the curbside and buyer is obligated to have staff and
equipment on hand to unload and move plant material. In the event
that buyer fails to make unloading happen, delivery agent at his
discretion may accomplish unloading in the best means possible or
return the plant material for unloading and full trip delivery and
return expenses to bill to customer.
Return Of Goods
Retail Orders: Plant material may not be returned under any
circumstance without prior approval or notice to
will require via email confirmation. Plants are shipped
according to industry specifications and meet those criteria.
Rejection of plant material because of a change in needs, change in
desired variety, budget needs, or for any other reason other than
the actual quality and specifications of the plants will result in
restocking charges. Please understand that returning plants via our
own trucks, common carriers or any other shipping service may result
in damage to those plants that will require weeks or months to grow
back out. This renders them worthless for future sales and thus
cancels out any credit that could be posted to your favor.
solution to this is know what you want before it is shipped, when
the plant arrives contact the management of
resolve any differences.